Responsible Gaming Policy and Player Protection

Access to Nine Casino's services is strictly prohibited for individuals under 18 years of age. We apply strict identity verification procedures to ensure compliance with this rule. Should we find accounts belonging to minors, we will proceed with the immediate suspension of the profile and the deletion of related data. We invite adults to use filtering software to prevent minors from accessing gaming sites on shared devices.

We actively promote a culture of gaming based on moderation. We suggest users follow these fundamental guidelines:

• Gaming is a form of entertainment, not a method to generate income or resolve debts.
• Set a fixed spending budget and never exceed it, regardless of the session's outcome.
• Only play sums of money that you can afford to lose without compromising your vital needs.
• Never try to recover losses by impulsively increasing stakes.
• Monitor the time spent on the platform and alternate gaming with other social or professional activities.
• Avoid gaming in states of emotional alteration, stress, or under the influence of substances.

Deposit and loss limits

The user has the right to set daily, weekly, or monthly limits on the maximum amount they wish to deposit or on the share of losses they are willing to incur. Once the set limit is reached, the system will prevent further operations until the end of the specified period. Any request to decrease limits will be immediate, while an increase will require a mandatory reflection period.

Time limits and session alerts

It is possible to configure alerts that indicate the duration of time spent online. These tools help maintain an objective perception of reality, avoiding prolonged sessions that could lead to decision fatigue.

Temporary suspension (Time-out)

Should a user feel the need to temporarily step away from gaming, we offer the 'Time-out' option. This feature allows suspending account access for a period ranging from 24 hours to 30 days. During this interval, the user will not be able to perform operations, but the account will not be permanently closed.

Self-exclusion and profile closure

For more serious situations, permanent self-exclusion or for a prolonged period (6 months, 1 year, or indefinite) is available. During self-exclusion, Nine Casino commits to blocking access and not sending any promotional material to the user. Account reopening will only be possible after a thorough evaluation and after the fixed term has expired.

We encourage users to regularly monitor their behavior by asking themselves critical questions:

• Do you neglect family or work responsibilities to gamble?
• Do you lie to your loved ones about the extent of your gambling?
• Do you feel anxious or irritable when you cannot access the platform?
• Have you ever taken out loans to finance your gaming activity? If the answer to one or more of these questions is affirmative, we strongly advise you to stop the activity and seek external support.

There are numerous independent organizations and health services in Italy that offer free, anonymous, and professional counseling for managing gambling-related disorders. We invite anyone who feels a loss of control to contact these specialized centers. Nine Casino actively collaborates in disseminating these informational resources to ensure that no one has to face such challenges alone.

Our support team is trained to identify potential signs of compulsive behavior and to provide guided assistance on limitation tools. Although we operate as a technological platform, we are committed to monitoring behavioral anomalies to protect our users and maintain a healthy and sustainable gaming ecosystem.

We constantly review our procedures to align them with international best practices and technological developments. User safety is at the core of our operational mission.